Shipping policy

SHIPPING POLICY

Last updated: August 2026

Packaging & Handling

Every original painting from Decorum Atelier is prepared with the care it deserves. Unframed works are wrapped, padded and shipped in reinforced flat or tube packaging. Framed works and larger canvases are custom-crated in wooden or foam-lined boxes to prevent movement and protect against impact during transit. All pieces are inspected and photographed before shipment.

Carriers

We ship via USPS (domestic) and DHL Express (international). Carrier selection may vary based on package dimensions, destination, and value.

Processing Time

Please allow 3–5 business days for packaging and handling before your order ships. You will receive a tracking number by email once your piece is on its way.

Domestic Shipping (United States)

Estimated delivery: 3–7 business days after shipment
Expedited options available at checkout for time-sensitive orders

International Shipping

We ship to 27 countries via DHL Express.

Estimated delivery: 5–10 business days after shipment
Customs duties, import taxes, and fees are the responsibility of the buyer and are not included in the purchase price. Please check your country's import regulations before ordering.

Insurance & Liability

All shipments are fully insured for the declared value of the artwork. In the unlikely event of damage or loss in transit, please contact us within 48 hours of delivery (or the expected delivery date) with photos of the packaging and artwork. We will work with you and the carrier to file a claim and make it right.

Tracking

A tracking number will be emailed to you once your order ships. For international orders, tracking updates may be limited once the package clears customs.

Questions?